Refund policy
Return & Refund Policy
Order Processing
Production begins within 24 hours of order placement. Once an order enters printing, it is considered final and cannot be cancelled, returned, or refunded except as outlined below for EU customers or in the case of a defective product.
Damaged or Incorrect Items
If you receive an item that's damaged, defective, or not what you ordered, we'll make it right at no extra cost — whether that's a replacement or a full refund. Please contact us within 7 days of delivery at hello@wearblackmarket.com , including your order number and a photo of the issue. Please note that these decisions are entirely made under our discretion. Since items are made to order, we do not accept returns or exchanges for reasons such as wrong size selected or change of mind. Please double-check sizing charts before ordering.
Returns & Cancellations for EU Customers Only
If you're an EU customer, you have the right to withdraw from your purchase within 14 days of delivery, even if you simply changed your mind, in line with EU consumer protection law. If you need to cancel a order, you may do so before the item is delivered.
Return Conditions:
- You must notify us within 7 days of receiving your item.
- Items must be unworn, unwashed, and in original condition
- Return shipping costs are the customer's responsibility.
- Original shipping charges are non-refundable.
- If your order had free shipping as part of a promotion, the standard shipping cost will be deducted from your refund.
- Refunds are not available if an incorrect address was provided at checkout.
We appreciate your understanding of our policies. To start a return, please contact us with your order number and reason for return. Thank you for choosing BLACK MARKET!